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Privacy Policy

Privacy policy and use of cookies and trackers


Data protection principles for Transportören

The personal integrity and security of the processing of your personal data is important to us. We therefore want in this policy to inform you about what personal data we collect, how and for what purpose we process the data and how you can act if you have questions or are not satisfied with our processing of your personal data.

Transportören AB (in this policy referred to as 'Transportören' or 'we') is responsible for the processing of your personal data in cases where it is Transportören who collects the data, for example if you order a transport via our website or ask for a quote. In cases where we have received the data from another party responsible for personal data (eg when you have purchased a product from someone who has hired Transportören for the performance of transport or logistics services), that party is primarily responsible for the processing of personal data. The role of Transportören is then to assist the party responsible for personal data as a personal data assistant.

Processing of personal data

A personal data is any kind of information that can be directly or indirectly attributed to a physically identifiable person (eg name, address, social security number, e-mail address, IP address and other identification data). The collection and processing of personal data we make is necessary for us to be able to perform the services that Transportören offers. The personal data is processed only for the intended purposes, among other things to be able to deliver goods to a specific recipient or to ensure that no unauthorized person receives the goods.

For technical reasons, it is required that certain data is collected and stored when you visit our website This includes the date, time of stay, which pages were visited, browser identification data and operating system used. This data provides us with information about the number of visitors and how the website is used. The collection is completely anonymous.

In addition to visits to the website, personal data is collected and processed;

to process a quote request and communicate with you regarding the requested service or product
when you communicate with us in other digital channels such as Facebook, LinkedIn or similar.
when you purchase our services or use our online services
when the person you bought a product from hires us for transport, logistics or other service assignments
to carry out surveys in order to improve our service to you as a customer
for marketing purposes. You can at any time choose to decline continued marketing efforts.
Personal data processed in these cases includes name, address, telephone number, e-mail address, ID document number, electronic identification data.

Processing refers to, for example, the collection, reading, use, transfer and deletion of personal data.

Legal basis for treatment

All processing of personal data takes place in accordance with current legislation, which means the General Data Protection Regulation (GDPR). We process your personal data when we have a legal basis for the processing, e.g.

when necessary to fulfill an agreement with you or the person from whom you purchased a product, which may also include communicating with you in connection with the performance of our services.
when necessary to fulfill a legal obligation or
when there is otherwise a legal and legitimate interest in the treatment, for example in the marketing of our services.


By taking appropriate technical and organizational measures, Transportören is responsible for ensuring that your personal data is handled in a secure manner and protected from intrusion, access, dissemination, loss or other unauthorized handling.

Transportören operates in accordance with current and applicable safety standards.

Task minimization

We collect, process and store only the personal data that is necessary to fulfill our obligations.

Personal information is kept up to date

As our service to you depends on your personal information being correct and up to date, we ask you to inform us of relevant changes in your personal information. You can contact your salesperson to let us know about the changes. If we notice incorrect information, we will update the information and inform you of this.

Storage time of personal data

The data is stored for the period agreed or decided in relation to the legislation, and we ensure deletion of the personal data when they are no longer needed for the intended purpose. The period is determined by the purpose and the legal basis for the treatment, therefore there is not a general storage period that applies to all treatments.


When required by law, Transportören will obtain consent before processing your personal data. You can revoke your consent at any time by notifying us.

Transfer of personal data to third parties

We provide personal information to third parties in cases where we use subcontractors or partners to fulfill

all the agreement we have with you or the party you bought a product from and who hired us for transport or logistics services, and in cases where crimes are suspected and we are responsible to the authority to provide them with this information. In order to ensure that the information is processed securely and only for the purpose of carrying out the ordered service and intended purpose, these third parties are bound by the corresponding statutory obligations that apply to Transportören. This is done by Transportören signing a so-called assistant agreement with such a current third party.

We only use data processors in the EU or in countries that can provide your data with adequate protection.

Your rights

You have the right, in accordance with the provisions of applicable law, to receive information about what information we have about you and what we use it for. You also have the right to request an update or have information we have about you corrected in case they are incorrect. In certain cases specified in the legislation, you also have the right to request that Transportören ceases processing or deletes the data, provided that there is no justified and legal reason that requires us to keep the data. You can also contact us if your information has been processed in violation of the law or other legal obligations. At the bottom of this text you will find information on how to contact us for such a request.

In cases where Transportören has received your personal data from another party responsible for personal data, you should in the first instance turn to the party responsible for personal data (eg the person you bought or ordered a product from).

You also have the opportunity to submit a complaint directly to the responsible supervisory authority - the Swedish Data Inspectorate.

When you request information about your information, to have it corrected or deleted, we will promptly process your request and implement the request insofar as it is feasible in accordance with other legislation and other regulations.

If you have questions, suggestions or views on the information in this policy or questions and suggestions regarding our processing of personal data, you are welcome to contact us via the following channels:
Transportören AB
Knipplekullen 3
417 05 Gothenburg

Change of privacy policy

We may make changes to our privacy policy. The latest version is always available here on our website.

This policy was last updated on 2018-05-23.

Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46 / EC (General Data Protection Regulation) - also known as GDPR.

Use of cookies and trackers

Cookies are small text files that make it possible to recognize your browser and collect information about which web pages have been visited by us. Something that Transportören uses to produce statistics about users' visits, which are used to improve our services. But no information that is directly linked to you as a person is collected.

Cookies can also be used to maintain choices you have made when you return at a later time, so that our services are easier to use.

Sometimes cookies are used to be able to offer visitors relevant marketing, based on which websites we have visited.

Cookies are deleted immediately when you close your browser (session cookies) or stored to facilitate future visits (permanent cookies).

If you do not want cookies to be used or if you want to delete existing ones, you can do this via your browser's settings.

Tracers are small transparent image files that can be found in emails that we send to you. These are used to follow up statistics on how many of our sent emails are received, opened and read. It is possible to say no to this type of e-mail from us via instructions in these.

Cookies used on Transportören's websites
Google Analytics: Used to analyze the traffic on our websites in order to develop them.
Facebook and Apsis Lead: Used to offer relevant marketing.

Companies within Transportören Sverige that are covered by this policy;

Transportören AB, Transportören Logistik AB.